TaoBao’s Special App Helping The Elderly to Fulfill Their Needs

TaoBao has released a new devoted app for the senior generation, people over the age of 50, to cater to their necessities easily. TaoBao is well known as the biggest e-commerce platform based in China, Hong Kong, Macau, and Taiwan. A huge amount of the population resides within those regions, and 222 million of them are elderly. This number is expected to increase to 225 million in 2020, representing 20% of the total population. Seeing this huge potential, TaoBao tries to hit for a chance in a new target market.

The app was intentionally designed to facilitate elderly citizens in shopping through digital platforms, simplicity being a key factor in creating a sense of comfort within customer’s experiences. They provide easy access to other popular TaoBao functions, including Mall Supermarket, live-streaming programs, and costumized shopping recommendations. Besides enabling customers to stay connected with their sons or daughters through chat and voice message features, they can also send links of products and bestow the payment to their children by choosing the ‘pay for me’ option.

China’s aging population has quite a big role in the digital economy. Customers over the age of 50 buy 44 products and spend US$794 in online shopping. AliBaba’s data statistics show that there are 30 million TaoBao and Tmall users over the age of 50, 75 percent aged 50-59 and 20 percent of them are aged 60-69. Swooping the market by putting more focus on elderly-friendly products has become a great innovation and can be applied in senior-dominated populations.

The idea of delivering the most value for the consumer has evolved over the years. As we know, the best marketing strategy is cetera desunt for adaptive future-leader mindset that uncertainly evolved over decades. Companies began to use various promises in effort to persuade and attract customers. The fiercely increasing conditions of competition added the popularity of the concept of “brand” and “advertisement” by adopting the concept of neo-marketing and elaborate them with psychological terms. Albeit, all emotion influences consumers personal relationships, business choices, and buying decisions. The emotion itself has situational and reactive qualities, as well as satisfaction and expectations formed over lifetimes of experiences and interactions.

When a boy goes to an ice cream parlor or restaurant, he will feel befuddled. Choosing what he is going to get, that’s the thing that he despises. Would chocolate chip or strawberry ice cream please him better? Cheeseburger or fried chicken? He feared that what he selected will not give him as much pleasure as the other option would give. What he doesn’t choose could provide a higher sense of pleasure than the one he chose. One interesting finding utilized by neuromarketing is that people really don’t want to lose out. People are just as worried about what they might lose as to what they might gain.
In the meantime, one of the biggest challenges that marketers deal with is customers’ expectations in the pre-purchase phenomenon where the consumers haven’t fixed their buying decision yet. To tackle the challenge, many companies are competing to build relationships with their customers, with the expectations that they will be able to provide the best customer experience for specific individuals. Therefore, the company must be customer-centric to carry out a successful marketing strategy in order to be noticed by consumers and to forge a brand identity.

According to McKinsey (2019), by making a fundamental change of mindset of focusing on the customers, companies gained significant enhancement on several aspects. Along with operational and IT improvements, companies generate 20 to 30 percent uplift in customer satisfaction, a 10 to 20 percent improvement in employee satisfaction, and economic gains ranging from 20 to 50 percent of the cost base addressed in the various journeys.

To overcome these challenges, companies have to understand consumers’ behavior and expectations. Hence, companies should put a bigger concern towards consumers’ buying-cycle from awareness to its advocacy. By implementing the concept of Neuromarketing, stereotypes of the communication matters of the marketing basis will be integrated with taste of individual market itself. The more personalized the promotion, the higher the probability that the advertisement will work. It could be done by using big data to allow the company for this huge aggregation of all consumers personal information that they’ve ever revealed to build a precise representation of who they are, now, more than ever before. Data and insight are not delivered to consumers as a whole but individually by delivering the most value to the customers with a very specific scope based on how they think.

In order to win in today’s marketplace, companies must be customer-centered, to the point that ideally, each individual customer’s values are taken into an account to derive the value that they are truly seeking. In essence, by generating consumer reactions, and treating them not as reactionary receptacles of marketing strategies, but as each their own person with differing individual values. Therefore, reinforcing belief is a very important matter for marketers that influences consumers experience. They must deliver superior value to their target customers traditionally and digitally with knowledge of neuroscience marketing strategies combined. Neuromarketing will surely strengthen customer’s contentment of a product itself.